Effective 2025

Optimum Telehealth is committed to protecting the privacy and security of your protected health information (PHI) in accordance with HIPAA and applicable state laws. This Privacy Policy explains how we collect, use, store, and disclose your PHI, as well as your rights regarding that information.

1. How We Treat Your PHI

• We collect PHI only to provide healthcare services, including virtual appointments, medication management, and urgent care support.

• Your PHI is stored in a secure, HIPAA-compliant systems (Charm EHR) and encrypted both in transit and at rest.

• Access to PHI is limited to authorized personnel involved in your care or required for administrative, legal, or compliance purposes.

2. Your Rights Regarding PHI

As a patient, you have the right to:

• Access and obtain a copy of your PHI.

• Request amendments to your PHI if you believe it is incorrect or incomplete.

• Receive an accounting of disclosures of your PHI.

• Request restrictions on certain uses and disclosures of your PHI, subject to applicable laws.

• File complaints if you believe your privacy rights have been violated.

3. Our Legal Duties

• We are required by law to maintain the privacy of your PHI and to provide you with notice of our legal duties and privacy practices.

• We are obligated to comply with HIPAA regulations and applicable state privacy laws.

• We will not use or disclose your PHI for purposes other than treatment, payment, or healthcare operations without your written authorization, except as required by law.

4. Privacy Official Contact Information

If you have any questions, concerns, or complaints regarding your privacy rights or our privacy practices, please contact our Privacy Official:

Name: Theresa Roy, NP
Phone: 307-222-9604
Email: optimumtelehealthllc@gmail.com
Address: 2800 State Highway 121, Suite 1000-1023, Euless, TX, 76034